Order conditions

Order conditions of SwissExtract AG

All persons who are at least 18 years old and are not under guardianship can order from us. By placing an order, you confirm that you meet the above conditions.

Delivery locations
At the moment we only deliver to Switzerland and Liechtenstein.

Delivery dates
All orders are processed and shipped within one to two working days. For example, if you order on Monday by 3 pm, you will receive the goods by the following Wednesday at the latest, but usually already on Tuesday. The prerequisite for this is that we have the ordered goods in stock. If there are any delays/delivery problems, we will notify you.

Shipping costs
For orders with a purchase value of less than CHF 99.00, we charge a flat rate postage of CHF 6.90. Orders with a purchase value of CHF 99.00 or more are shipped postage-free.

Payment methods
You can pay for your order by credit card, Twint or invoice.

We ship all orders with Swiss Post. As soon as the order is on its way, you will receive a confirmation email.

Customer service
If you have any questions about products or orders/deliveries, we are happy to help. You can reach us at Tel. 055 418 43 00 from Monday to Friday from 8.00 am to 5.00 pm. You can also send us a message. To do so, visit the contact page and fill out the form. You will receive a reply within 24 hours (on normal working days).